Three Way Communication

DESCRIPTION Communication is the art of being understood and of understanding others. The purpose of effective communication is to ensure understanding between two or more people. It is an important defense in the prevention of errors that can result in incidents. While the effects of mishaps due to ineffective communication will differ, the unfortunate organization can find itself facing legal, regulatory and financial consequences, and its people dealing with a significant emotional event as a result of a lost teammate. Many industries have established protocols for effective communication. Being an effective communicator takes real skill. Communication skills have to be developed, honed and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. In general, verbal communication presents a much greater risk for misunderstandings than written communication.  Three-way or repeat-back communication is one of the simplest human performance tools you can master, and it is also one of the most important tools you can master. By incorporating its use into your organization and training employees to use it as intended, you can help to increase safety, improve quality and productivity, and decrease the company’s number of work-related incidents. In this course, participant will learn how to build communication through verbal and non verbal communication, how to manage emotions positively and how to build effective communication with three-way at work BENEFIT The participant will improve their skill :

• The ability to manage your style and the impact of your message
• The skills to communicate clearly and confidently
• Improved workplace relationships and a greater personal profile
• Persuasion and influencing skills to get yourself heard

OUTLINE 1.Communication Styles

• Communication styles model
• Identifying preferred styles
• Adapting a style as required

2. Successful Communication Essentials

• 3 P's: Practice, Planning, Positive Thinking
• Identifying and overcoming barriers to communication
• Characteristics of an excellent communicator

3. Unspoken Communication

• Active listening
• Body language, tone
• Building rapport

4. Positive Image

• Ensuring your message is perceived as intended,
• Phasing your message appropriately,
• Meetings: making an impact

5. Personal Excellence 6. Tips and Trick Comunication At Work

• Three-Ways (The repeat-back process)
• Tool Usage and At-Risk Practices

7. Study Cash TRAINING  METHOD Presentation Discussion Case Study Evaluation   FACILITY Training Kit Handout Certificate Lunch + 2x  Coffee Break Souvenir Pick up Participant (Yogyakarta)   TRAINING FEE Rp6.500.000,-/Peserta/Non Recidential PELATIHAN LAINNYA