Supply Chain Management

OUTLINE MATERI Supply Issues in Supply Chain Management

• Introduction to Purchasing Management
• The Vital Role of Supply Management in an  Organisation
• The Manual Purchasing System vs Electronic Procurement Systems
• The Make-or-Buy Decision
• Roles of The Supply Base
• Purchasing Organization and The Advantages of Centralization and Decentralization
• Procurement in Government and Non-Profit Agencies

Creating and Managing Supplier Relationships

• Building Trust
• Shared Vision and Objectives
• Personal Relationships
• Mutual Benefits and Needs
• Commitment and Top Management Support
• Performance Metrics
• Continuous Improvement

Ethical and Sustainable Sources

• Understanding Ethical and Sustainable Sources
• Build Up Ethical and Sustainable Sources Strategies
• Ethical and Sustainable Sourcing Initiatives
• Early Supplier Involvement
• Strategic Alliance Development
• Rewarding Supplier Performance
• Benchmarking Successful Sourcing Practices

Demand Forecasting

• Introduction to Demand Forecasting
• The Importance of Demand Forecasting
• Forecasting Techniques
• Forecast Accuracy
• Collaborative Planning, Forecasting, and Replenishment
• Resource Planning Systems

Operations Planning

• The Aggregate Production Plans
• The Master Production Schedule
• The Material Requirement Plan
• Capacity Planning
• The Distribution Requirements Plan
• The Legacy Material Requirements Planning Systems
• The Development of Enterprise Resource Planning Systems
• Implementation

Inventory Management

• Introduction to Inventory Management
• Dependent Demand vs Independent Demand
• Concepts and Tools of Inventory Management
• Inventory Models
• The Economic Order Quantity Model
• The Quantity Discount Model
• The Statistical Reorder Point

Process Management – Lean and Six Sigma in The Supply Chain

• Lean Production and The Toyota Production System
• Lean Thinking and Supply Chain Management
• The Elements of Lean
• The origins of Six Sigma Quality
• Comparing Six Sigma and Lean
• Six Sigma and Supply Chain Management
• The Statistical Tools of Six Sigma

Distribution Issues in Supply Chain Management

• Transportation Fundamentals
• Warehousing and Distribution
• The Impact of Logistics on Supply Chain Management
• Environmental Sustainability in Logistics
• Logistics Management Software Applications
• Global Logistics and Reverse Logistics

Customer Relationship Management

• Definition of Customer Relationship Management
• Key Tools and Components of CRM
• Segmenting Customers
• Predicting Customer Behaviours
• Customer Value Determination
• Automated Sales Force Tools
• Designing and Implementing a Successful CRM Program
• Recent Trends in CRM

TRAINING METHOD Presentation Discussion Case Study Evaluation FACILITY Training Kit Handout Certificate Lunch + 2x Coffee Break Souvenir