Root Cause Analysis Training for Team Members

OBJECTIVES

• Describe the concepts behind Root Cause Analysis thinking
• Describe why most traditional problem solving approaches do not work effectively
• Demonstrate a paradigm shift in their thinking about problem solving and failure analysis
• Demonstrate the skills to solve problems effectively using Root Cause Analysis principles

COURSE CONTENT 1. Introduction: Why most Traditional Problem Solving Processes Fail

• Stopping Too Soon
• The "Blame Game"
• The Root Cause Myth
• The Illusion Of Common Sense and One Reality
• Failure To Think "Outside The Box"
• Categorical Thinking
• Story Telling

2. Defining the Problem

• What is a "failure"?
• Recurring, Chronic Problem, or one-off Catastrophic Failure?
• Specifying Required Performance -"want" vs "can" vs "did"
• Variability in Processes and Parts -when has a failure occurred?
• Focus on Business Consequences

3. Preserving and Collecting Data

• Treat the Scene like a Crime Scene: Parts, Position, People Documents, Electronic Records
• Conducting Interviews

4. Minimising Further Consequences

• What Can be Done to Overcome the Immediate Consequences of Failure?
• Could This Occur Again While the Investigation is Being Conducted?
• What Can We do to Minimise Further Consequences?

5. Arranging the Analysis Team

• When is a Team based Analysis Appropriate?
• Who should be Involved?

6. Analysing the Data

• Cause-effect Principles
• Physical Root Causes
• Human Root Causes
• System (Latent) Root Causes
• Searching for Patterns and Comparisons
• Brainstorm for Causes
• Preparing a Cause-Effect Diagram

7. Verifying Hypotheses and Validating  Causes

• Run Charts
• Additional Data Requirements

8. Developing Solutions

• Brainstorm For Solutions
• Solution Guidelines
• Solution Killers
• Validating Against the Cause-Effect Diagram

9. Selecting Recommended Solution

• Assessing Alternatives

10. Communicating Findings and Recommendations

• Developing a Report
• Developing a Presentation: Agenda, Content, Presentation Skills

11. Implementing Outcomes

• Obtaining Approvals
• Tracking Implementation Progress
• Getting Proactive Work Done in a Reactive Maintenance Environment

12. Tracking for Results

• Developing and Implementing Tracking Metrics

13. Institutionalising the Process

• Training
• When to Perform an Analysis
• Tracking Implementation Compliance

TRAINING METHOD Presentation Discussion Case Study Evaluation   FACILITY Training Kit Handout Certificate Lunch + 2x Coffee Break Souvenir Pick Up Participants (Yogyakarta)