Online Training - Supplier Management

OVERVIEW Many organizations often fail, or perhaps stumble, in managing their suppliers. This is because the internal customer, or worse, someone else, is left to manage the selected suppliers, without perhaps realizing that they have to. There is, therefore, often little use of best practice regarding how a procurement relates to, or gets involved with the essential supplier management in the procurement process. This course concentrates on the need for better supplier management, and improving supplier management. It gives guidelines on how to better manage contracts and develop suppliers. This course will answers the questions : “What kind of relationship do I need with suppliers so I can get the best from them, and therefore the best for me ?” OBJECTIVES :

• Give an understanding of the Key Concept of Supplier Management.
• Provide an ability to Qualify, Evaluate, Develop, Categorize, and make good relationship with Supplier.
• Give an understanding of Sourcing Strategies.

COURSE OUTLINE 1. Introduction and Course Objectives 2. Objectives of Supplier Management 3. What is expected of Suppliers 4. Supplier Service

• Definition of Supplier Service
• Total Supplier Service
• Supplier Satisfiers
• Supplier Perception
• The Important of Attitudes
• Supplier Complaints
• The Supplier Service focused Organization
• Benefits of Good Supplier Service
• Supplier Approach

5. Suppliers View

• Handling Orders and Progressing and Delivery
• Payment
• Reviewing
• Power and Kraljic
• Power and Economics
• Suppliers View
• Suppliers and Buyers View
• Getting The Best from Suppliers
• Behavior
• Behavior and Power on Leverage items-a special word
• Behavioral understanding and meeting needs

6. Supplier Relationship Management

• Benefits of SRM
• The Role of Procurement Departments
• Effective Suppliers Relationship Management
• Contract Management by Non-Procurement People
• Balance Scorecard management System
• Procurement KPIs
• The Relationship Positioning Tool
• Review and Control of Long Term Contract
• Benchmarking

7. Supplier Development

• Reasons for Supplier Development
• Various Supplier Development Approaches
• Selection of Suppliers
• Supplier Development Activities
• Supplier Development Categories
• Partner Approaches
• Progression in Relationships
• Supplier Development Practices
• Supplier Development Phases
• The Reactive Supplier Development Phase
• The Positive Supplier Development Phase
• The Strategic Supplier Development Phase

8. Supply-Based Strategies to maximize Supplier Performance

• Developing and Integrating Local Supplier
• Increasing Supplier Performance
• Direct Supplier Development
• Longer Term Deal are Better than Shorter Contracts

9. Supplier Qualification Process

• Basic Qualification
• Quality Management System Qualification
• Product Process Qualification
• Ready For Business Suppliers

10. Value for Money Measurements and Metrics

• Commitment
• Flexibility
• Innovation

11. Service Level Agreement

• The Stick Model
• The Carrot Model
• Wrath of the Customer Model
• Achieving Service Level Targets

12. Supplier Categorization

• Strategic
• Preferred
• Valued
• Carefully Assess

13. Sourcing Strategies

• The Nature of Sourcing Decision
• Different Types of Sourcing
• Sourcing Decision
• Sources Information on Potential Suppliers
• Supplier Evaluation
• Other Aspect of Sourcing
• Partnering
• Tiring of Supplier

14. Supplier Rules of Engagement 15. Supplier Marketing Protocol 16. Supplier Orientation Guide 17. Hosting Supplier Visit 18. Summary 19. Closing the Course