Managing Quality Assurance

DESCRIPTION Managing Quality Assurance merupakan program pengendalian, pengawasan dan penjaminan kualitas yang sistematis dan terintegrasi dengan 4 pilar utama: Quality Planning, Quality Control, Quality System, dan Quality Improvement. Dampak dari peningkatan kualitas proses, tentunya akan memberikan efek domino bagi: peningkatan kepuasan pelanggan, efisiensi proses, peningkatan performance bisnis, peningkatan  jumlah pelanggan, peningkatan ekspansi pasar, dan peningkatan keuntungan perusahaan.   MATERI

1. Pengertian Quality Assurance
2. Managing Quality in The Organization
3. Principle of Quality Assurance
4. Develop Quality Planning
5. Measuring Cost of Quality and Cost of Poor Quality
6. Quality Policy Deployment
7. Develop Quality Control System
8. Improved Critical to Quality (CTQ) and Critical to Process (CTP)
9. Improved Quality Standard
10. Improved Capability Process and Stability
11. Develop Quality Improvement Program
12. Managing Quality Improvement
13. Implementing Total Quality Management and Six Sigma Quality
14. Case Study and Analysis

  TRAINING METHOD Presentation Discussion Case Study Evaluation   FACILITY Training Kit Handout Certificate Lunch + 2x Coffee Break Souvenir Pick Up Participants (Yogyakarta)