- Introduction to Supply Chain Management
- The supply chain: an introduction
- Definition of a supply chain
- Supply chain or logistics – what’s the difference?
- The role of the supply chain
- What are the functions of the supply chain - and what aren’t?
- Components of a supply chain
- Finance and commercial
- Legal and cultural
- Physical and logistical
- Technology and communications
- The benefits of a supply chain management approach
- Co-ordinated vs. fragmented approaches
- Lead time
- Customer service
- Service measures
- Quality measures
- Integrating supply chains
- Who owns the supply chain?
- Supply chain perspectives of manufacturers, wholesalers and retailers
- Globalisation and the emergence of global supply chains
- Features of global trade
- Recognising global trends
- Global Sourcing and Global Supply Chain Design
- Global sourcing objectives
- Identifying business needs
- Sourcing opportunities
- Evolution of global sourcing
- Global availability
- Alternative manufacturing and production
- Supply markets
- Developing global sourcing
- Growth of trade channels and facilities
- Supporting technologies
- Commercial enablement
- International contract law
- Elements of a global supply chain
- Cost-effective logistics
- International communications capability
- Quality management from a distance
- Global supply chain design
- Finance considerations
- Understanding Cultural Issues and Collaboration in the Supply Chain
- Definitions and cultural awareness
- The cultural matrix
- Developing cultural sensitivity
- Opportunities for collaboration
- Communication in global supply chains
- Outsourcing supply chain activity
- Service providers and enablers
- Managing Global Supply Chain Risk
- Views on risk
- Global instability and risk
- Visibility
- Resilience
- Agile supply chains
- Procurement risk
- Risk management
- Corporate Social Responsibility and Sustainability
- Defining Corporate Social Responsibility (CSR) and sustainability
- CSR and values
- CSR and the supply chain
- Reverse logistics and recycling
- Green supply chains
- Planning for CSR
- External standards and codes
- Global supply chain trends and impact on CSR
- Managing Performance Improvements in Global Supply Chains
- Performance improvement
- Understanding costs
- Understanding productivity
- Model for supply chain improvements
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