Catering and Accommodation Management (Including Table Manner)

Instructor by: Ratna S OUTLINE MATERI 1. Catering Management The course which are specially design for middle management position will guide the person to have a better catering management role and understanding in order to achieve a better catering service operations and administration, with the topics of :

• Menu Planning & Design
• Menu Engineering
• Contemporary Kitchen Management
• Mess Hall/Restaurant Administration
• Contemporary Mess Hall/Restaurant Management

2. Accomodation Operations After completing the course, the participants of The Course will be expected to be able to better understand the role and function or accommodation establishment within the primary Department Camp Housing, Housekeeping, Public Area and Maintenance Department with the topics of : CAMP HOUSING :

• Staff Camp in BUMN
• Guest House
• Reservation Handling
• Managing Camp Housing Operations

HOUSEKEEPING & PUBLIC AREA:

• Housekeeping Administration
• Managing Housekeeping Operations
• Plantation & Gardening

SERVICE EXCELLENT (Pelayanan Prima) meliputi unsur-unsur :

• Reliabilitas
• Responsive
• Jaminan/kepastian
• Empati
• Berwujud

TABLE MANNER

• How to show a positive first impression
• Personal Image, maintaining self-image and corporate image
• Increased motivation and improved self-confidence
• Look professional in every situation

TRAINING METHOD Presentation Discussion Case Study Evaluation   FACILITY Training Kit Handout Certificate Lunch + 2 X Coffee Break Souvenir Pick Up Partcipant PELATIHAN LAINNYA