Business English For Secretaries

Instructor by : Sedjahterani 2 - 4 September 2014, Jogja Plaza Hotel Yogyakarta Dealing regularly with clients and documentation, requires a knowledge of business terminology. This course is designed to provide English language skills training within the context of a business environment, and is particularly suitable for secretaries and PAs. OUTLINE

1. The Role of the PA/Secretary

• Defining and developing the role of the PA/Secretary
• Describing the most important challenges & how to overcome them
• Planning for development

2. Effective Communication

•     Interacting with others
•     Defining and developing the role of the PA/Secretary
•     Relevant vocabulary for different company functions (HR/Finance etc)
•     Making plans and diary arrangements

3. Dealing with visitors

•     Welcoming, Introductions and Greetings
•     Making small talk
•     Checking and clarifying arrangements

4. Organising a conference or event

•     Planning the event
•     Writing to participants and delegates
•     Circulating information
•     Collating requirements
•     Clarifying requirements – ordering equipment
•     Dealing with the Venue – precise and clear instructions
•     Complaints and apologies

5. Communicating in writing

•     Emails and short notes
•     Formal and informal letters
•     Report writing
•     Diplomatic language
•     Clarity and conciseness
•     Summarising and concluding
•     Taking minutes of a meeting
•     Writing up the minutes

6. Telephoning

•     Simplicity and clarity
•     Pronunciation
•     Making suggestions and proposals
•     Taking notes and messages
•     Using your voice effectively

7. Practical application

•     Relevant role-plays and practice
•     Individual and group feedback
•     Sharing ideas and experiences with others
•     Discussion of Cultural factors when dealing with other nationalities

BENEFIT

• Improving your English language skills in contexts relevant to your role
• Recognising the key functions of your role
• Receiving individual feedback on your language skills
• Perfecting your skills in English to be more effective and efficient in your job
• Building on your skills in preparing meetings, business trips, conferences and other events
• Increasing your confidence when using English with visitors and colleagues
• Fast tracking the development in your overall language ability

PARTICIPANT Personal Assistants and Secretaries who need to improve their English skills to work more effectively and efficiently TRAINING METHOD Presentation Discussion Case Study Evaluation FACILITY Training Kit Handout Flashdisk Certificate Lunch + 2 X Coffee Break Souvenir Pick up participant