Basic Communication Skills

Instructor by: Fauzan Asmara

25 – 27 Maret 2014, Jogjakarta Plaza Hotel – Yogyakarta Program Overview Mixed messages, misunderstandings, and misconceptions cost organizations millions each year. This basic communication skills program covers the fundamentals of interpersonal communication. By its conclusion participants should have a clear understanding of what good communication skills look like and what they can do to improve their abilities. Program Objectives At this program’s conclusion, participants should be able to:

• Identify common communication problems that may be holding them back.
• Develop skills in asking questions.
• Identify what their non-verbal messages are telling others.
• Develop skills in listening actively and empathetically.
• Enhance their ability to handle difficult situations.
• Deal with situations assertively.

Course Outline

1. The Basics: The Ten Commandments of Positive Relationships
2. Self-Awareness: Being in the Know
3. Road Blocks: Recognizing Communication Barriers
4. The Dance: Asking Questions and Listening for Answers
5. Body Language: Communicating Without Saying a Word
6. Self-Image: Understanding What Your Clothes Say About You
7. Assertiveness: Positioning for Acceptance

Training Methode Presentation Discussion Case Study Evaluation Facility Training Kit Handout Certificate Lunch + 2 X Coffee Break Souvenir