Assertiveness, Communication and Interpersonal Skill

DESCRIPTION Your success as professional is as much about how others see you as what you actually do. Your colleagues, bosses and staff have a critical effect on your success. Effectiveness and Personal satisfaction and their perception of you and willingness to cooperate is dependent on your personal style, leadership techniques and managerial practices. This program will assess just how others see you and gives you the skills to adapt yourself to improve their perceptions and becoming a more effective. BENEFIT At the end of the workshop, everyone who participates will be better equip to:

• Identify their strengths and weakness when dealing with others
• Know how other see you
• Learn skills and techniques for effective communication
• Learn ‘power listening” and “effective thinking”
• Become more assertive

OUTLINE MATERI 1. Introduction 2. The Power of your personality types to maximize Synergy and Interaction

• Know your personality type and others personality type
• Identify our strengths and weakness when dealing with others
• Recognized a situation and decide which action to use for effective interaction
• Developing good impression when dealing with others

3. Effective Communication

• Communication Process
• Identify for Effective Communication
• Communicating effectively with : Superior, peers and subordinate
• Giving and receiving feedback

4. Assertiveness Skills

• Assertiveness–its nature and contribution to changing behavior
• Assertiveness, aggression, and non-assertion : the characteristics
• Identify your strengths and weaknesses when dealing with others
• How to be assertive and using effective lobbying for your advantage

5. Interpersonal Practices in handling situations TRAINING METHOD Presentation Discussion Case Study Evaluation   FACILITY Training Kit Handout Certificate Lunch + 2x Coffee Break Souvenir Pick Up Participant (Yogyakarta)