Advanced Administration Skills

Instructor by : Budi Sutedjo TRAINING OBJECTIVES

1. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
2. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
3. Handle telephone calls properly and professionally.
4. Develop self-management techniques and learn ways for dealing with time wasters.
5. Improve memory skills with several reinforcement methods and exercises.

OUTLINE The Administrator/Secretary as Part of the Support Team

• The Importance of Team Work
• Taking Initiative
• Having the Right Attitude

The Modern Administrator Highly Needed Abilities

• Adaptability to a Changing Office Environment
• Maturity and Political Skills
• Seeing through Obstacles and Building on Talents and Strengths

Written Communication

• Style
• Layout
• Clear Writing
• Proof Reading

Verbal Communication

• Building Bonds with Boss and Colleagues
• Overcoming Communication Barriers
• Speaking Skills
• Listening Skills

Using the Telephone Properly

• Professional Telephone Behavior
• Rules for Good Listening
• Rules for Good Questioning
• Rules for Good Speaking

Effective Time Planning

• Identifying and Controlling Time Wasters
• Setting Priorities
• Dealing with Procrastination
• Organizing an Efficient To-Do System

Memory Reinforcement Techniques Remembering By Association Using Acronyms and the Method of Loci   PARTICIPANT Administrators, assistant administrators and secretaries. And also those with the potential of becoming administrators can benefit from this program.   TRAINING METHODE Presentation Discussion Case Study Evaluation   FACILITY Training Kit Handout Certificate Lunch + 2 X Coffee Break Souvenir Pick Up Participant (Yogyakarta ONLY)